Refund policy
Last updated: July 31, 2026
Overview
Shansy Iced Tea is a consumable food product. For food safety reasons we cannot accept physical returns of any product, opened or unopened, once it has left our facility.
That said, we stand behind every can we ship. If something is wrong with your order, we will make it right.
Damaged, defective, or incorrect orders
If your order arrives damaged, leaking, past its best before date, or containing the wrong item, contact us within 14 days of delivery and we will send a free replacement or issue a full refund. The choice is yours.
To make a claim, email drinkshansy@gmail.com with:
- Your order number
- A short description of the issue
- A photo of the affected cans and the shipping box
We aim to respond within 2 business days. You do not need to ship anything back to us.
Refund processing
Approved refunds are issued to the original payment method. Once processed, most banks post the refund within 5 to 10 business days. Original shipping charges are refunded when the entire order is refunded due to our error.
Cancellations and changes
Orders can be cancelled or changed before they ship. Because we process orders within 1 to 2 business days, contact us as soon as possible at drinkshansy@gmail.com. Once an order has shipped it can no longer be cancelled.
Undeliverable and refused packages
If a package is returned to us because the shipping address was incorrect or delivery was refused, we will refund the product value less the original shipping cost. Please double check your address at checkout.
Lost or missing packages
If tracking shows your order as delivered but you have not received it, contact us within 14 days of the delivery date and we will investigate with the carrier. If the package cannot be located we will replace it or refund it.
Contact
Shansy Iced Tea
Ontario, Canada
drinkshansy@gmail.com